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  • Industry
    Telecommunications

Hired to consult on go to market planning and transformation roadmaps

Produced Go to Market plan for our cloud based, MSFT Azure-hosted streaming analytics and AI solution for automation. Reporting to Head of R&D and later to Head of OSS. Collaborated with key stakeholders to ensure new digital capabilities align with business strategy. Reviewed and analysed current operational practices and environment. Owned and drove improvement/transformation projects that support business objectives. Managed on-time delivery of transformation program forecast in data driven and automated operations.

● Improved time-to-market by 10% and NPS uplift by implementing new KPI-based framework for processing new JIRA feature requests. Focused on cloud (MSFT Azure) hosted and AI-based analytics platform with inputs from ITSM and network components
● Yielded multi-million-euro savings per annum and achieved one-year acceleration of solution delivery by conducting first end-to-end review of the cost of order fallout in the sales to delivery process (BSS – OSS).