Sara Mormino

I spent 20+ years building and scaling client success, retention, and partner operations at Google, YouTube, and Pinterest — most recently as a VP running global organisations of 150+ people and influencing $95M in revenue. I help growth-stage and established companies turn client success from a cost centre into a commercial engine: tightening retention, rebuilding lifecycle motions, and coaching CSM leaders into confident commercial operators. I%27m equally at home in the harder leadership work — restructuring teams, leading through change, and rebuilding culture after disruption, which I%27ve done at scale on both the YouTube Spaces P&L ($70M, 175 staff) and Pinterest%27s global Partner Success function. I%27m most useful to consumer platforms, creator and partner ecosystems, and B2B SaaS businesses where retention economics and team performance directly shape the next stage of growth.