Oscar O'Connor

After more than 30 years working in information technology and (cyber) security I have developed a passion for ensuring customers get what they need from the technology products and services they invest so heavily in. I believe very strongly that customers should be entitled to expect systems to be secure, resilient and should have performance, sustainability, security and privacy designed in from the earliest concept stages.

I can and will help you see through the snake oil, smoke and mirrors to turn your aspirations into achievable, structured and fully costed strategies, tactics and plans on whatever scale is appropriate to your business. I want to help you articulate why you do what you do, help you enthuse and captivate your people and external stakeholders to deliver tangible, beneficial growth. I am particularly interested in working with B Corporations where purpose has an equal priority to profit.

I have seen the benefits of this approach on numerous occasions during my career, but sadly it is not always compatible with corporate objectives prioritising shareholder value over customer success and employee wellbeing. I happily admit that initial costs for most projects would increase, but know from experience that the lifetime costs will be dramatically lower.

The experience for team members in this approach is also massively and demonstrably improved as they have fewer fires to fight and errors to correct so can spend their time and energy making the small and regular improvements that keep our products and services delivering success for our customers.

If you want to talk about how to make this inclusive, aware and people-focused approach to delivering customer success - let’s talk. I am open to part-time advisory and non-executive roles at flexible rates.