Oliver Hecquer

B2B SaaS operator with a decade scaling and transforming a founder-led software business from ~$5m to ~$50m ARR through two PE exits - ultimately as Chief Operating Officer, and before that Chief Customer Officer. I led Customer Success, retention and expansion, account management, professional services, support, sales, pricing, operations and organizational transformation - moving NRR from 110%, GRR from 95%, and growing from 30 to 300+ cloud customers alongside a major SaaS migration.
I’m direct, pragmatic, non-pretentious and low-ego, and I value differences in people and working styles. I believe smart teams generate good ideas relatively easily — what actually produces results is focus: cutting out noise, putting ego aside and backing the strongest talent. I bring the same view to the boardroom: boards shouldn’t be dull retrospective reporting sessions or performative theatre. They should be challenging, creative forums that stress-test, support, focus and refine strategy - and strengthen the team executing it.
I’m particularly useful to B2B software companies at an inflection point: improving customer success and retention, sharpening customer economics and value realization, scaling beyond the founder-led stage, professionalizing the operating model, navigating commercial or organizational transformation, or executing a PE/VC value-creation plan.
US East Coast based / UK native.