Mohan Mookan

Currently, as a Sole Proprietor in INDIA, I have been solving these 2 MAJOR problems for TOP management of companies through MultiDirectional Traceability, Traceability Review, Independent Review and Independent Audit.
(a)  Helped to reduce painpoints/mistakes/errors from customers/clients
(b)  Attrition problems related to improper KT could also be solved 80 to 90%

With my 20+ years of work experience (major experiences of about 14 years in Honeywell Aerospace, about 3 years as %22PROCESS HEAD%22 in a FinTech startup, and in Process, Customer Service Operations areas in other companies related to Consulting MNC, Manufacturing, Online Sales, etc....), I could guide in a better manner as I have handled products/projects (from start to finish) in Process, Strategy, Operations, Software Testing, SDLC Quality areas.

1.  In Aerospace, my DO178 experience could help in Planning, Software Testing, Quality Assurance and Certification for Airbus, Boeing, Business Jets and other such aircrafts.
2.  In FinTech as %22PROCESS HEAD%22, using my Strategic and Operational experiences, I have improved FinTech Business Process for all these internal teams (Customer%27s card/Merchants/Tech (Switch/ERP, Sw&Hardware, ERP/ESB, Risk, ERP/CRM, Finance/Recon, Bank/Small Aggregators, Merchants/Customers) Problems/Challenges controlled at the last exit criteria.  Improvements are also done specifically to these Teams as well (Sw Teams, Customer Service, Marketing/Sales/Relationship Manager, POS Machines/Repairs).
3.  I also have international work experiences with teams from India, USA, Russia, Czech Republic and China in roles such as International Certification Engineer and Supplier Assessment Auditor.

Apart from my Engineering degree, learnings from my other degrees (Management, Psychology) could also help.  Training in GB based DMAIC tools, Aero based DO178 are possible.  Considering MBA perspective, my strengths are in Strategy, Operations, HR and IT/Systems.

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