Dmitry Smolkin

With more than 15 years of leadership experience in the software and service sector, including twelve years of P&L responsibility for business units of up to €70 million and operational leadership of organizations with up to 170 employees, I bring a strong track record in building and scaling performance-driven operating models. My focus lies in the end-to-end management of service, support, and delivery organizations with clear accountability for results and customer satisfaction.
As a COO, I see my mandate in establishing operational stability, transparency, and scalability to enable sustainable growth. In previous roles, I have increased service revenues by 20% year-over-year, reduced turnaround times by 40%, and significantly improved margins through structured operational optimization.
I would welcome the opportunity to discuss how my experience could contribute to your company’ continued growth and operational excellence.