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About
As one of Europe%27s veterans in CX management I have helped set up and shape core customer and employee experience programmes at Vodafone (global), Philips (global), Lexus & Toyota (Europe), Grant Thornton (global), ING/NN (Europe), Mondi Group (global), Generali (global) and various others.
This has taught me the hard way what works and what doesn%27t in the land of customer & employee experience. Especially when it comes to simultaneously aligning a business with both customer and profit goals (and getting everyone to support these). So if you have a large(r) or complex organisation and want to grow your profit through customer-centricity or an enhanced employee experience, I may have a few suggestions.
This has taught me the hard way what works and what doesn%27t in the land of customer & employee experience. Especially when it comes to simultaneously aligning a business with both customer and profit goals (and getting everyone to support these). So if you have a large(r) or complex organisation and want to grow your profit through customer-centricity or an enhanced employee experience, I may have a few suggestions.
Advisory experience
Alain Thys - Experience Architect is an advisor and board member based in Belgium, specialising in Management Consulting. They have advisor or board member experience with Brightfish. They speak Dutch, English and French. They are open to advisory board and board director opportunities and are available for introductions through Boardio.
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