Ahmad CHEHADE

I bring 15+ years of experience in SaaS and technology operations, with a strong focus on customer support, service delivery, incident and crisis management, and operational transformation. I help companies build scalable customer operations, strengthen executive-level crisis response, improve service reliability, and turn recurring customer issues into structural improvements.

I would be most valuable to B2B SaaS, fintech and enterprise technology companies moving from startup to scale-up, especially those serving complex or high-value customers and needing to professionalize their support, post-sales, escalation or service operations. I can contribute both strategically at board level and practically as an advisor to founders and leadership teams.