Kaisa Ilola

I am an experienced change leader. Done large digital and cultural renewals in large companies. In difficult and turbulent environments which have required innovation, human leadership and strong resilience.

I have hands-on experience on how to build sales culture into traditional customer service and measure customer experience so that it is not just measuring but improving. Also, what really is the role of marketing in a company who wants to have an excellent customer experience. I have deep understanding and knowledge to share about consumer experience in overall value chain of eCommerce as well as logistics and telecommunications industries.

Today it is more important than ever to understand and facilitate discussion of corporate responsibility as well as build responsibility into company%27s strategy and act accordingly. I have worked with corporate responsibility and also doing academic studies about it.

In overall, what I have to offer is a unique mix of experience in customer service, retail network, marketing and brand and corporate responsibility. This mixture could benefit companies wanting to take next bold step in those areas. Or a company seeking next phase in renewal or struggling with it.