%22Service design and customer service excellence professional with revenue growth competence%22.My career experience, almost entirely on the U.S. East Coast, includes 20 years in the hospitality industry, mostly in rooms division managerial positions, culminating as Director of Revenue at Four Seasons Boston.
My second career was in retail -- I founded and grew a brick & mortar lingerie business in five years to $750K, 2 stores, 10 part-time employees, and a customer base of 10%27000. The economic downturn forced a re-evaluation of the business model, and a closure in 2011.
In 2013, the first full year in my third career of residential real estate sales, I was recognized with the following: 2013 Bronze Level producer within the Northeast Association of Realtors, 2013 Coldwell Banker Andover MA Office Rookie of the Year; 2013 #1 in office for highest Original Price / Listing Price Ratio. I left the real estate career I quickly had grown to love only due to moving back to my native Finland in the fall of 2014..
I have a special talent for %22peeling back the onion%22, unraveling operational and service processes to find the pain points, I then quickly design a strategy and action plan to address them, improve service, and grow revenue.
Service design, customer experience management, and revenue development through CRM practices and customer data continue to be the red thread throughout my careers, and what ignite my interests!
- Finland
- Retail
- English, Finnish, French, German, Swedish